Return and Exchange Policy

Thank you for shopping with us! We are committed to providing you with the best products and customer service. Please take a moment to review our Return and Exchange Policy below:

1. Eligibility for Returns and Exchanges

  • We accept returns or exchanges only for unopened and unused products. The item must be in its original, sealed packaging.
  • If the product has been opened or used, it cannot be returned or exchanged due to hygiene and safety regulations, especially for cosmetic and beauty items.
  • For defective or damaged products, you may be eligible for a return or exchange. Please contact our customer service within 7 days from the date of receipt to report any issues.

2. How to Return or Exchange a Product

  • To initiate a return or exchange, please contact our customer support team at [Page messages or phone number or WhatsApp] within 7 days from the delivery date.
  • Include your order number and the reason for the return or exchange. We will guide you through the process and provide return instructions.
  • The item must be returned in its original, unopened condition. If the product has been opened, we will not accept the return unless the product is defective or damaged.

3. Non-Returnable Items

  • For hygiene reasons, used beauty products or products with damaged packaging are not eligible for return or exchange unless the product is defective.
  • Any items marked as “final sale” or “non-returnable” on the product page are not eligible for returns or exchanges.

4. Refunds

  • Refunds are processed once the returned product is inspected. Refunds will be issued to the original payment method used for the purchase.
  • Please allow up to 10-15 business days for the refund to be reflected in your account.

5. Customer Conduct

  • We value respectful communication and customer interaction. If a customer engages in inappropriate behavior or violates our communication policies, we reserve the right to refuse service.
  • If any customer is found to be abusive, disrespectful, or engages in misconduct, we may refuse further transactions with them, as we aim to maintain a safe and professional environment for both customers and staff.

6. Exceptions

  • Certain products may be exempt from the return or exchange policy due to their nature, including items that are perishable, custom-made, or opened beauty products.
  • If you have any doubts about whether an item can be returned, please contact our customer support team before making a purchase.

7. Changes to the Return Policy

  • We reserve the right to modify or update this Return and Exchange Policy at any time. Changes will be posted on this page, and any updates will apply to orders placed after the change has been made.

8. Product Discrepancies (Color, Packaging, and Appearance)

  • Please note that product images on our website are for reference purposes only. Due to various factors such as lighting conditions, photography angles, and screen settings, the actual product may appear slightly different in color or texture. Additionally, skin tone and other individual factors may affect how a product appears when used. We cannot guarantee that the product will look the same on every customer. These variations do not constitute grounds for a return or exchange unless the product is defective or damaged.

9. Right to Refuse Service

  • We understand that our Return and Exchange Policy may not meet the preferences of all customers. If you feel that our terms regarding returns and exchanges do not suit your needs or expectations, you are free to choose not to proceed with purchasing from our store.
  • By continuing with a purchase, you acknowledge that you accept our policy as outlined. If our policy does not align with your preferences, we encourage you to reconsider your purchase before completing the transaction
  • Important Notes:
  • Please review your items carefully before purchase.
  • If you have any questions or need assistance with a return or exchange, our customer service team is here to help you
  • This policy ensures transparency and aligns with Google’s advertising guidelines, as well as providing a clear and fair approach to returns and exchanges
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